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Return Policy

We are temporarily extending our return policy to accommodate returns on items gifted during the Holidays.

Until January 18th 2022, we will accept returns on orders placed on or after November 18th, 2021. After January 18th, we will return to our regular 30 day returns window.

To initiate a return, follow the link below. You will need to provide the order #, located in the top right corner of your packing slip, and the recipient’s zip code. Once a return is started online, you have 30 days to send it back. Any returns after this period will not be accepted. Original shipping costs (and duties, if applicable) are non-refundable, with the exception of defective products. Seconds items and gift cards are non-refundable - if you have any issues with your Seconds item or bag, you can reach out to our Customer Care team directly at info@sarahssilks.com

  • Large wooden toys (Play Frames, Wavee Boards, Wooden Hoops, and Play Houses) are subject to a 10% restocking fee, which will be deducted from your refund.
  • All returned items must be in their original condition with original packaging and tags attached and intact.
  • Customers are responsible for paying shipping for returns, unless you are returning a defective item or an item that was sent to you in error.
  • Refunds can be issued for store credit or to the original form of payment.
  • Orders placed with store credit or gift card can only be refunded in store credit.
  • Any issues or discrepancies with your order must be brought to our attention within 30 days of the order's delivery
  • Any other questions about your order can be directed to info@sarahssilks.com for resolution. 

You may initiate your return by clicking the button below

Initiate a Return

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Hand-wash with mild shampoo or dish soap and warm water. Hang dry and iron on medium to restore shine.

Our Playsilks are dyed with non-toxic, eco-friendly dyes and have been safety tested for children of all ages.

We happily accept returns that are initiated within 30 days of the order’s delivery date. Once a return is started online, you have 30 days to send it back. Any returns after this period will not be accepted. Original shipping costs (and duties, if applicable) are non-refundable, with the exception of defective products. Seconds items and gift cards are non-refundable.

  • All returned items must be in their original condition with original packaging and tags attached and intact.
  • Customers are responsible for paying shipping for returns, unless you are returning a defective item or an item that was sent to you in error.
  • Refunds can be issued for store credit or to the original form of payment.

Read our full Return Policy